Chez Nandani Homestay – Room Booking Policy

1. Reservation Policy

  1. All reservations are subject to room availability and confirmation by the hotel.
  2. A reservation is considered confirmed only after the guest receives confirmation via email, SMS, or any other approved communication channel.
  3. Guests must provide accurate personal and contact information at the time of booking.
  4. Chez Nandani Homestay reserves the right to refuse or cancel any reservation containing incorrect, incomplete, or fraudulent information.

2. Payment Policy

  1. Full payment or a specified deposit may be required at the time of booking.
  2. Accepted payment methods include credit cards, debit cards, bank transfers, online payment gateways, and any other payment methods approved by the hotel.
  3. Any outstanding balance must be settled before or at the time of check-in unless otherwise agreed in writing.
  4. Chez Nandani Homestayreserves the right to refuse or cancel any reservation containing incorrect, incomplete, or fraudulent information.

3.Rates and Taxes

  1. Room rates are subject to applicable government taxes, fees, and service charges unless otherwise stated.
  2. Chez Nandani Homestayreserves the right to modify room rates for future reservations without prior notice.
  3. Promotional rates and special offers are subject to their respective terms and conditions.

4.Check-in and Check-out Policy

1. Standard Check-in Time: 2:00 PM
2. Standard Check-out Time: 11:00 AM
3. Early check-in and late check-out are subject to availability and may incur additional charges.
4. Guests must present a valid government-issued photo ID and, where required, proof of address at check-in.
5. Chez Nandani Homestay reserves the right to refuse accommodation if valid identification is not provided 

5.Standard Cancellation Policy

1.Cancellations made 30 days or more before the scheduled check-in date are eligible for a full refund.
2. Cancellations made within 15 days prior to the check-in date will incur cancellation charges equivalent to 50% of the confirmed room rate.
3. Cancellations made within 7 days prior to the check-in date will incur cancellation charges equivalent to one night’s room tariff. For one-night bookings, a cancellation charge of 50% of the total booking amount will apply.
4. Promotional, discounted, and non-refundable bookings may not be eligible for cancellation or refund.

Peak Season and Special Events

1. Different cancellation terms may apply during holidays, festivals, peak travel seasons, and special events.
2. Applicable cancellation terms will be communicated at the time of booking.

6. Modification Policy

1. Reservation changes, including date modifications, room upgrades, and occupancy changes, are subject to room availability.
2. Any applicable rate of differences will be charged when modifying a reservation.
3. Chez Nandani Homestay reserves the right to decline modification requests if the requested room category is unavailable.

7. No-show Policy

1. A reservation will be considered a No-show if the guest fails to check in on the scheduled arrival date without prior notification.
2. No-show reservations may result in the forfeiture of the entire booking amount or applicable cancellation charges.
3. Chez Nandani Homestay reserves the right to release the reserved room for resale after the no-show period.

8. Refund Policy

1. Eligible refunds will be processed using the original payment method whenever possible.
2. Refund processing times may vary depending on the payment method, payment provider, and banking institution.
3. Refunds will be processed only after verification and approval in accordance with the hotel’s cancellation and refund policies.

9. Occupancy Policy

  1. Only registered guests are permitted to occupy rooms at Chez Nandani Homestay.
  2. Additional guests may be subject to occupancy limits and applicable for extra charges.
  3. Chez Nandani Homestayreserves the right to refuse entry to unregistered visitors.

10. Child Policy

  1. Children below 6 years of agemay stay free of charge when sharing existing bedding with their parents or legal guardians.
  2. Additional bedding, cribs, or extra beds may be available at an additional charge, subject to availability.
  3. Child occupancy policies may vary depending on the room category.

11. Damage and Loss Policy

  1. Guests are responsible for any damage, loss, or excessive cleaning requirements caused during their stay.
  2. Chez Nandani Homestayreserves the right to recover the cost of repairs, replacements, or additional cleaning resulting from such damage.
  3. Any theft or intentional damage to hotel property may be reported to the appropriate law enforcement authorities.

12. Guest Conduct Policy

  1. Guests are expected to always behave in a respectful and lawful manner.
  2. Activities that cause disturbance, nuisance, harassment, or pose a risk to the safety or comfort of other guests or staff are strictly prohibited.
  3. Chez Nandani Homestayreserves the right to remove any guest from the property without a refund in cases of serious misconduct or violation of hotel policies.

13.Smoking and Alcohol Policy

  1. Smoking is permitted only in designated smoking areas.
  2. Smoking in non-smoking rooms may result in additional cleaning and restoration charges.
  3. Consumption of alcohol must comply with all applicable local laws and the policies of Chez Nandani Homestay.

14. Force Majeure

Chez Nandani Homestay shall not be held liable for any failure or delay in providing services due to circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Pandemics or public health emergencies
  • Strikes or labor disputes
  • Civil unrest
  • Utility failures
  • Fire, flood, or other unforeseen events

15. Privacy and Data Protection

  1. Guest information will be collected, stored, and processed in accordance with applicable privacy and data protection laws.
  2. Personal information will be used solely for reservation management, guest services, legal compliance, payment processing, and business operations.
  3. Chez Nandani Homestaywill not disclose personal information to unauthorized third parties except where required by law or with the guest’s consent.

16. Limitation of Liability

  1. Chez Nandani Homestayshall not be responsible for the loss, theft, or damage of guests’ personal belongings unless such loss or damage is directly caused by the proven negligence of the hotel.
  2. Guests are encouraged to use in-room safes or other designated secure storage facilities, where available.
  3. To the fullest extent permitted by law, the liability of Chez Nandani Homestayshall be limited to the total amount paid by the guest for the reservation.

17. Right to Refuse Service

Chez Nandani Homestay reserves the right to refuse accommodation or services to any person who:

  • Violates the policies of Chez Nandani Homestay
  • Provides false or fraudulent information
  • Engages in unlawful, abusive, or disruptive behavior
  • Threatens the safety, security, or comfort of guests, staff, or hotel property

18. Governing Law

These policies shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these policies shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan.

19. Contact Information

For reservation inquiries, cancellations, modifications, or complaints, please contact:

Name: Chez Nandani
Address:  P. No. B-38, Mahapura SEZ, Road, Garden Estate Bagru, Mahapura, Mahapura, Sanganer, Jaipur- 302029, Rajasthan, India
Phone:__9785598989
Email: info@nandanihospitality.com
Website: nandanihospitality.com

Guest Acknowledgment-
By making a reservation at Chez Nandani Homestay, the guest confirms that they have read, understood, and agreed to abide by this Booking Policy and all associated terms and conditions.

 

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